Ellie is the queen of the towel pile. _
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11:14:51 AM,Saturday 4 August 2007
So, apparently, demanding to speak with a supervisor was the trick. I put the supervisor on the phone with Tracy, as she'd been talking to talking to tech support for hours on end. He put her on with "our best technician" who tried one thing, remotely, it didn't work, and they are sending us a replacement.
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11:08:13 PM,Thursday 2 August 2007
So the tech support person Tracy was speaking with tried to tell me that the reason our wireless network doesn't work terribly well was because someone was using a cordless phone. I said "we don't have a cordless phone". So he said "well, it must be one of your neighbours then." And I said "That's the stupidest thing I've ever heard. If you are going to stand by that, I demand to speak with your supervisor."
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